Bolt South Africa responds to KZN E-Hailing Council's complaints about driver fares
Bolt has responded to the concerns raised by the KwaZulu-Natal E-Hailing Council.
Image: File
Bolt South Africa has responded to a formal complaint from the KwaZulu-Natal E-Hailing Council, which accused the company of undermining drivers through low fares, increased commission rates, and a recent overhaul of vehicle categories.
In a letter sent to Bolt, the Council said it represented a collective of drivers and associations in the province and warned that the current fare and commission structure was “no longer viable”.
“It is alarming that while the cost of living, particularly fuel prices continues to rise, Bolt has chosen not only to maintain unsustainably low fares but to increase the commission percentage deducted from drivers’ earnings,” said Council secretary-general Khanyezi SR.
The Council also criticised what it called the “abrupt and unilateral” restructuring of vehicle categories, saying drivers of premium vehicles were now earning less despite the quality of their service.
It demanded fare increases aligned with fuel and cost-of-living hikes, a review of the commission structure, and proper consultation on any changes to vehicle categories.
In response, Bolt South Africa’s Senior General Manager, Lerato Motsoeneng, said the company acknowledged the concerns “with respect and openness”.
“When we restructured our vehicle categories, it was done to simplify, reduce confusion, and most importantly, create more opportunities for drivers to earn,” said Motsoeneng.
“We communicated the category changes in advance, and while these updates naturally prompted questions, we remain committed to continuous engagement with our driver community.”
She emphasised that Bolt drivers are “not just users of an app; they are hardworking South Africans providing a vital service.”