IFP councillor Jonathan Annippen with a relieved Mariamma Naidoo after her municipal bill was written off
Image: SUPPLIED
A 75-YEAR-OLD pensioner in Phoenix finds relief as her R81,000 municipal debt is written off after being incorrectly billed for services.
Mariamma Naidoo had been erroneously billed for municipal services, and she said the debt gave her severe anxiety and stress, as her pension was her only source of income.
“The mistake on her account had escalated over time to an amount far beyond her means. Living on a fixed pension, the growing debt became a source of severe anxiety. Despite making repeated attempts to engage with municipal offices and seeking clarity on the charges, she was unable to have the matter resolved,” said IFP councillor Jonathan Annippen. He said Naidoo was given the run-around and the lack of progress left her feeling helpless.
“She went from office to office and made so many calls, but nothing changed. The bill just kept growing. She said to experience this at her age was extremely stressful and frightening.
“She was referred to me for assistance and upon reviewing the account, I immediately initiated an investigation.
“I engaged with relevant municipal departments and applied my knowledge of council policies, billing regulations, and credit control procedures. It was subsequently established that Naidoo had been incorrectly billed for services, rendering the charges invalid.
“Following this assessment, the municipality approved a full write-off of the R81 000 debt, bringing immediate relief to the pensioner,” Annippen added.
He said the case underscored the importance of councillors playing an active oversight and advocacy role, particularly for elderly and vulnerable residents.
“Municipal systems can be complex and intimidating, especially for senior citizens. Council policies clearly state that residents must not be penalised for administrative or billing errors. Where incorrect charges exist, they must be corrected decisively,” he said.
He added that pensioners often suffer in silence, fearing disconnections or legal action over accounts they do not fully understand.
“No elderly resident should live in fear of losing essential services because of mistakes beyond their control. It is our duty as public representatives to intervene, ensure accountability, and protect the dignity of our communities,” Annipen said.
He encouraged residents experiencing similar challenges to seek assistance early, noting that many disputes can be resolved when properly motivated and supported by policy.
Anyone who requires assistance can contact Annipen via WhatsApp on 069 763 260