The agency said it would strengthen security measures and work closely with law enforcement to curb the growing problem and restore order at service points.
Image: Marsha Dean
The South African Social Security Agency (Sassa) has condemned the unlawful practice of selling queue positions at its offices, highlighting the serious exploitation of vulnerable social grant beneficiaries."
Sassa CEO Themba Matlou said reports of the practice were “unacceptable, unlawful and a serious exploitation of vulnerable members of society who solely rely on social assistance for survival".
He added that the conduct was particularly disturbing when it targeted elderly people and persons living with disabilities.
In particular, he said taking advantage of the elderly and people living with disabilities was extremely disheartening.
Matlou warned that Sassa would not tolerate the practice and said firm action would be taken against those responsible, including any officials who may have enabled the exploitation at its offices.
“We take serious exception to these acts as the agency as they happen at the doorsteps of our offices and create an impression that we are complicit and encourage this exploitation of our people," he said.
"We condemn this in the strongly possible terms, and we cannot allow it to happen.”
The agency said it would strengthen security measures and work closely with law enforcement to curb the growing problem and restore order at service points.
Sassa also acknowledged ongoing operational challenges at some offices, which it said are affecting service delivery. However, Matlou stressed that interventions are already underway to improve efficiency and client experience.
“We are not oblivious to our own challenges, and this is precisely why we are not resting in our laurels by encouraging our staff to hasten in the implementation of our intervention measures."
He added that queue management systems would be improved to ensure fair and orderly access, with priority given to elderly persons, people with disabilities, and other vulnerable groups.
“We are working tirelessly to enhance our queue management systems to ensure fair and orderly access. This will reinforce priority service channels for the elderly, persons with disabilities, and other vulnerable groups."
Matlou further urged beneficiaries to make use of Sassa’s online services, including the self-service portal and e-Life Certification system, to reduce pressure on local offices and cut travel costs.
As the agency marks its 20-year milestone in providing social assistance, Sassa reaffirmed its commitment to delivering “improved, dignified and efficient services” to all beneficiaries.